Refund and Return Policy

Thank you for shopping at Mustang Reserve. We are committed to providing you with high-quality luxury timepieces and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Returns:

    You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All original protective materials, warranty cards, manuals, and accessories must be included.

  2. Non-Returnable Items:

    The following items cannot be returned:

    • Items that have been worn, altered, or damaged.
    • Items not in their original condition or missing parts for reasons not due to our error.
    • Gift cards.

  3. Return Process:

    1. Initiate a Return: Contact our customer service team at [Your Contact Information] to initiate a return. Please provide your order number and the reason for the return.

    2. Receive Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

    3. Package Your Return: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.

    4. Ship the Item: Ship the item to the address provided in the return instructions. You are responsible for the return shipping costs and ensuring the item is adequately insured during transit. We recommend using a trackable shipping service.

  4. Refunds:

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

  5. Late or Missing Refunds:

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].

  6. Exchanges:

    We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Contact Information].

  7. Shipping Costs:

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  8. Damaged or Defective Items:

    If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damage. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

  9. Warranty:

    All watches sold by Mustang Reserve are covered by the manufacturer’s warranty. Please refer to the warranty card included with your purchase for specific details on the warranty coverage and terms.

  10. Contact Us:

    If you have any questions about our Refund and Return Policy, please contact us at mustangreserve@outlook.com